New Patient Questions
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What should I expect on my first visit?
For every new patient, we will send out a set of intake forms to be completed prior to arrival. These forms will ask you to provide information on your specific complaint and some general health information.
Your first visit will consist of a thorough history, physical examination, and report of findings. Once we determine that you are in the right place and have obtained informed consent to care, we will provide you with your first chiropractic, massage therapy, physiotherapy, acupuncture, or naturopathy treatment.
How many visits will I need to get better?
Most of our patients do notice a significant improvement after their first session, but sometimes more treatment will be needed, especially if your complaint is a long standing issue.
The number of visits each person will need varies. Every condition is different and every person has their own unique situation. Once we complete our examination and see how you respond to your first treatment, we will have a better idea of how long it will take to achieve your health and wellness goals.
How long are your visits?
Our first session will be between 45-60 minutes to fully assess your complaints and overall health. A standard follow-up session is 15 minutes. If you are seeking care for multiple complaints or require extra time due to the complexity of your condition, an extended visit can be booked for 30 minutes or 45 minutes.
Do I need a referral?
No referrals are needed to see us at Evomotion Health and Wellness. If you are looking to pay through insurance, some providers may require a physician's referral. Please check with your insurance company if you are unsure.
Do you provide direct billing to insurance?
We provide direct billing for most insurance providers. Make sure to have all your insurance information with you for your visit. We will provide an authorization and consent form to be filled out and signed to allow us to bill on your behalf.
What is your cancellation policy?
When you book an appointment, we reserved the time just for you. A late cancellation or missed visit leaves a hole in the schedule that could have been filled by another patient in need of care. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients who provide less than 24 hours notice, will be charged a cancellation fee at 50% the cost of the scheduled appointment. A missed visit without notice will be charged the full cost of the scheduled appointment.
Do I have to pay for parking?
There is ample covered/deck parking free for all visitors that is accesible around the east entrance from Sheppard Avenue. Please do not access the covered/deck parking around the North entrance from Kennedy Road as this is reserved for the building tenants. Storefront parking is available but is paid.
Are same day bookings available?
Yes. Same day bookings are available but dependent on our schedule and availability. For online booking, we require you book a minimum of 4 hours in advance. If you would like to book an appointment within 4 hours, please call us at our phone at 647-948-8899. Please remember that an intake form will be emailed to you and must be filled out prior to your appointment time.
What do I need to wear to my appointment?